Enhanced reply options allows you to automate actions based on replies to Dedicated Virtual Mobile Numbers or Short Codes.

From the Send SMS screen select your Dedicated Virtual Mobile Number from the Sender ID (From) drop down list then click on REPLY OPTIONS.

Enable the actions you would like to trigger by selecting YES from the drop down menus. Once selected it will allow you to add the appropriate data.

Forward to Email: Enter the email address you would like to forward replies to. You can enter multiple addresses separated with commas.

Forward to Mobile: Enter the mobile number you would like to forward SMS replies to. You can enter multiple mobile numbers separated with commas. Should be defined in international format.

Forward to URL:

Add a webhook to receive response data to the URL defined here. This option is used by website developers. Enter the full URL of your application that will handle the response. Response payload parameters are as follows.

user_id	123456
rate	10
mobile	6149876543
response	Thanks, tell me more!
message_id	1184913364
response_id	112685976
longcode	61477333222
datetime_entry	2024-07-23 05:43:31
is_optout	no

For detailed information on webhooks please see API documentation.

Add Number to List:

When you enable the ‘Add Number to List’ option, you will need to either select an existing contact list or select the option to 'Create New List' and then enter the name of your new contact list. Any reply to your messages contact will be added to this new list. Good for creating a Hot Leads list.

Auto-Replies:

Send an AUTO REPLY when somebody replies to your message. This is simply a message that goes back, usually containing a coupon or thank you message.

LIMIT AUTO RESPONSES by adding a message to the second window. This will send a different message from the second time somebody texts in. You must have Add Number to List also selected for this to work.

Setting Default Reply Options

For incoming messages that are not in response to a send can be captured by the default INBOUND OPTIONS set against the virtual number in the SENDERS section of your account.

If the options are set on the Send SMS screen they will override the settings here.